Terms & Conditions

Last updated: January 2026

1. Introduction

These Terms and Conditions govern your use of the CrawlSafe website (crawlsafe.net) and the purchase of CrawlSafe products. By using this website or purchasing our products, you agree to these terms.

CrawlSafe Ltd is registered in the United Kingdom. Company registration details will be provided upon product launch.

2. Product Information

We strive to ensure all product information on our website is accurate. However, we do not warrant that product descriptions, pricing, or other content is error-free. We reserve the right to correct errors and update information at any time without prior notice.

CrawlSafe is a household cleaning product designed for multi-surface use. While formulated with plant-based, non-toxic ingredients suitable for use around babies and pets, it is not intended for consumption and should be kept out of reach of children.

3. Orders & Pricing

All prices are in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already placed.

When you place an order, you are making an offer to purchase the product(s). We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspicion of fraudulent activity.

You will receive an order confirmation email once your order is placed. This does not constitute acceptance of your order. Acceptance occurs when we dispatch your order and send you a dispatch confirmation.

4. Payment

Payment is required at the time of order. We accept major credit cards, debit cards, and other payment methods as displayed on our website.

Your payment information is processed securely through trusted payment processors. We do not store your complete payment card details.

5. Delivery

We currently deliver to addresses within the United Kingdom. Delivery timeframes will be provided at checkout and may vary based on your location.

We aim to dispatch orders within 1-3 business days. Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier services or circumstances beyond our reasonable control.

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

6. Returns & Refunds

We want you to be satisfied with your purchase. If you're not completely happy with CrawlSafe, you may return unopened products within 30 days of delivery for a full refund.

To initiate a return, please contact us through the contact page with your order number. You will be responsible for return shipping costs unless the product is defective or we made an error.

Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned product.

This does not affect your statutory rights as a consumer in the United Kingdom.

7. Product Safety & Use

CrawlSafe should be used in accordance with the instructions provided on the product label and our website. While our product is formulated to be safe when used as directed, we recommend:

If irritation occurs, discontinue use. In case of ingestion or contact with eyes, seek medical attention immediately.

8. Limitation of Liability

To the fullest extent permitted by law, CrawlSafe Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.

Our total liability for any claim arising from your purchase or use of our products shall not exceed the amount you paid for the product.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of CrawlSafe Ltd and protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

10. Privacy & Data Protection

We collect and process personal data in accordance with UK data protection laws. Please see our Privacy Policy for details on how we handle your information.

By using our website and services, you consent to our collection and use of your personal information as described in our Privacy Policy.

11. Wholesale Terms

Separate terms and conditions apply to wholesale accounts. Wholesale customers should refer to their wholesale agreement for specific terms, including pricing, minimum orders, payment terms, and delivery conditions.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website or purchase of products after changes constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website or products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us through our contact page.

CrawlSafe Ltd
United Kingdom
Email: Available on contact page
Website: crawlsafe.net

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and CrawlSafe Ltd regarding your use of our website and purchase of our products.